Car finance refund
Privacy Policy
1) Using your personal information


The personal information submitted to us via this website will be used to enable the application for financial claims to be made via our website in real-time and for the purposes specified in this privacy policy of this website. We use this information to find a suitable partner Claims Management Company to handle your claim. If you display interest in any other product, we may use the details you give us to contact you about the relevant product and, if you submit the relevant form have the relevant partner contact you. We do not share your details with any other third party. Our current partners are:

LS Claims ltd (trading as Ingram Toft)

Sanderson Drake ltd

BHDB Associates Ltd (trading as The Debt Advice Service)

Our Company will keep the details you share with us for one year, or later if you still have a claim ongoing after this time period. Once this time period has expired, we will delete your data.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

2) Cookies


Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies; however, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

3) Monitoring


We may monitor and record communications with you (such as emails) for the purpose of quality assurance, training, fraud prevention and compliance).

4) Third party websites


The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.